What quality means to me?
Posted On 2019-01-29
When it comes to
quality, depending on the industry, there are so many meanings. It can
be defined as a measure /grade of excellence, superiority of kind or the
most common meaning which is fitness for purpose.
There are so many drivers for quality such as customer,
product/service, employee & organization and quality can be measured
in many different categories such as business, management, products
Quality is conditional, perceptual & it differs depending on
circumstances and perceptions. For example, quality is a different
concept in terms of products against quality for services.
As someone with business background, I define quality as per below:
- Outside: which refers to customers or clients and
to me it is to meet customer expectations, to delight them and my goal
always will be to exceed the expectation.
- Within the company:
- Employee to the Company: To me it is to be
reliable, dependable, proactive, and loyal & always move to positive
direction. Always deliver and try to achieve zero target deviation
& in terms of management is to take care of my team in a way that
they won’t worry about anything except than focusing on their tasks and
deliverables. Creating safe and positive environment & to be a great
leader and example.
- Company to the Employee: I believe that the
quality focused companies are the ones that set clear expectation toward
the employees, Value the capacity and talent and invest on it,
monitoring everything & every level, promote within and celebrate
Of course when you ask different people about the meaning of
quality, there will be so many different answers but I truly believe,
regardless of the answers, quality must be an ongoing process and it
should be considered as a continues improvement no matter what & we
all must trust that the lack of quality has a strategic impact on the
“Quality is doing what is right when no one is watching”” Henry Ford.