What quality means to me?
When it comes to quality, depending on the industry, there are so many meanings. It can be defined as a measure /grade of excellence, superiority of kind or the most common meaning which is fitness for purpose.
There are so many drivers for quality such as customer, product/service, employee & organization and quality can be measured in many different categories such as business, management, products & etc.
Quality is conditional, perceptual & it differs depending on circumstances and perceptions. For example, quality is a different concept in terms of products against quality for services.
As someone with business background, I define quality as per below:
- Outside: which refers to customers or clients and to me it is to meet customer expectations, to delight them and my goal always will be to exceed the expectation.
- Within the company:
- Employee to the Company: To me it is to be reliable, dependable, proactive, and loyal & always move to positive direction. Always deliver and try to achieve zero target deviation & in terms of management is to take care of my team in a way that they won’t worry about anything except than focusing on their tasks and deliverables. Creating safe and positive environment & to be a great leader and example.
- Company to the Employee: I believe that the quality focused companies are the ones that set clear expectation toward the employees, Value the capacity and talent and invest on it, monitoring everything & every level, promote within and celebrate the victories.
Of course when you ask different people about the meaning of quality, there will be so many different answers but I truly believe, regardless of the answers, quality must be an ongoing process and it should be considered as a continues improvement no matter what & we all must trust that the lack of quality has a strategic impact on the organization.
“Quality is doing what is right when no one is watching”” Henry Ford.
Cheers
Iman